AGENDA TITLE:
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Adopt a Resolution Authorizing Acting City Manager to Execute Three-Year Confirmation No. 0366 Under Northern California Power Agency Support Services Program Agreement for After-Hours Answering and Dispatch Services for Electric Utility and Public Works Departments ($308,630) (EU)
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MEETING DATE:
September 3, 2025
PREPARED BY:
Hasan Shahriar, Engineering and Operations Manager
recommendation
RECOMMENDED ACTION:
Adopt a resolution authorizing the Acting City Manager to execute a three-year Confirmation No. 0366 under the Northern California Power Agency (NCPA) Support Services Program Agreement (SSPA) for after-hours answering and dispatch services for the Electric Utility and Public Works Departments in an amount not-to-exceed $308,630.
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BACKGROUND INFORMATION:
Authorized by Resolution 2016-162, the SSPA with NCPA provides an opportunity for Lodi to use pre-approved vendors and contracts for services by executing a Confirmation for those specific services.
In March 2020, the City Council authorized Lodi Electric Utility (LEU) and Public Works (PW) to contract with NCPA through their SSPA and use the services of Cooperative Response Center, Inc. (CRC) to provide after-hours answering and dispatch services. In October 2022, the City Council authorized a three-year renewal of the contract.
All funds under the existing Confirmation for CRC’s services approved in 2022 are expected to run out by the end of September 2025 and staff are therefore requesting to renew the agreement with CRC through NCPA for a period of three years.
CRC is a nationwide, cooperatively owned and operated, 24/7 contact center and answering service provider who specializes in utilities, including round-the-clock dispatch and customer care. They currently serve over 535 members in 47 states, representing over 12 million consumers. CRC continues to provide a valuable service to Lodi residents and businesses outside of normal business hours.
Estimated annual cost for these services provided by CRC is approximately $100,000. Including NCPA administrative fees, total estimated cost over the proposed term is $308,630. Actual costs vary depending on call volume and number of after-hours emergencies. Costs are shared amongst LEU and PW.
STRATEGIC VISION:
5A. Infrastructure: Invest in innovative infrastructure with a high Return of Investment.
FISCAL IMPACT:
Not-to-exceed $308,630 over three years, through September 30, 2028.
FUNDING AVAILABLE:
Funds available in Fiscal Year 2025/26 in LEU Account No. 50061000.72499 (LEU) and PW Account No. 53053001.72499 and 56052001.72499. Future years will be budgeted for accordingly as part of the annual budget planning process.