AGENDA TITLE:
title
Adopt a Resolution Authorizing Interim City Manager to Execute Amendment No. 1 to Professional Services Agreement with Milsoft Utility Solutions, Inc. Adding Additional Services and Increasing the Five-Year Contract Amount From $183,175 to $382,075 (EU)end
MEETING DATE:
December 17, 2025
PREPARED BY:
Hasan Shahriar, Engineering and Operations Manager
recommendation
RECOMMENDED ACTION:
Adopt a Resolution Authorizing Interim City Manager to Execute Amendment No. 1 to Professional Services Agreement with Milsoft Utility Solutions, Inc. Adding Additional Services and Increasing the Five-Year Contract Amount From $183,175 to $382,075.
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BACKGROUND INFORMATION:
In October 2023, the City Council adopted Resolution No. 2023-214 authorizing a five-year agreement with Milsoft Utilities Solutions, Inc. (Milsoft) for renewal of the Outage Management System (OMS), Interactive Voice Response (IVR), WindMil and WindMilMap Circuit Analysis tools, and associated support services in the amount of $183,175.
During the quotation and renewal process, subscription fees for the Hosted IVR service were inadvertently omitted. Staff is requesting approval to amend the existing five-year agreement to include these Hosted IVR subscription fees in the amount of $35,280 annually. In addition, customer outage report calls will be billed at $0.05 per minute. Based on historical outage activity, staff estimates these costs at approximately $1,200 per year.
Staff is also requesting an additional $10,000 to provide for three days of onsite training in Lodi for new staff as well as a refresher for existing staff on the OMS and IVR platforms. Onsite training is preferable, as it avoids staff travel expenses and allows training to be conducted using the City's actual system model, rather than a generic model used in offsite group settings. In addition, staff is requesting $6,500 to convert Milsoft applications to integrate with new billing vendors.
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