AGENDA TITLE:
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Adopt a Resolution to Ratify the Execution of the Professional Services Agreement for Liability Claims Third-Party Administrator with George Hills Company, Inc., for the Period of April 15, 2026 through November 30, 2028 (with Two Optional One-Year Extensions) (CA)
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MEETING DATE:
May 6, 2026
PREPARED BY:
Beverly Jensen, Risk Manager
recommendation
RECOMMENDED ACTION:
Adopt a resolution to ratify the execution of the Professional Services Agreement for Liability Claims Third-Party Administrator (TPA) services with George Hills Company, Inc., for the period April 15, 2026 through March 30, 2029, with two optional one-year extensions.
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BACKGROUND INFORMATION:
The City of Lodi is self-insured for liability claims up to $1,000,000 per occurrence and administers its liability program through a hybrid model consisting of internal claims oversight within the City Attorney's Office and support from a third-party claims administrator. The program includes general liability, automobile liability, public officials' errors and omissions, and employment practices liability.
The City has historically contracted with a third-party administrator to provide professional claims handling and investigation services, while litigation management is performed in-house. Although the current administrator has performed well, the lack of a comprehensive Risk Management Information System (RMIS) significantly limits the City's access to its own claims data and reporting capabilities. As a result, the City's ability to monitor trends, evaluate program performance, and make informed, data-driven decisions is constrained.
To address these limitations, the City issued a Request for Proposals (RFP) in July 2025 to identify a third-party administrator that can provide both high-quality claims administration services and a more robust RMIS platform, allowing the City direct access to its data and the ability to generate meaningful, timely reports ...
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