AGENDA TITLE:
Adopt a Resolution Authorizing the Interim City Manager to Execute Professional Service Agreement with Civic Plus, of Manhattan, Kan., for the Design and Hosting of the City's Web Services, CivicOptmize Online Forms Module, and See Click Fix Mobile Application ($371,150) (IT)
MEETING DATE:
May 15, 2024
PREPARED BY:
Benjamin Buecher, Information Technology Manager
RECOMMENDED ACTION:
Adopt a Resolution Authorizing the Interim City Manager to Execute Professional Service Agreement with Civic Plus, of Manhattan, Kan., for the Design and Hosting of the City's Web Services, CivicOptmize Online Forms Module, and See Click Fix Mobile Application ($371,150)
BACKGROUND INFORMATION:
An organization's web presence is critical to communicating with its customers. A robust online and particularly mobile platform is crucial to disseminating information to residents, businesses and visitors.
In February 2018, the Council approved a Professional Services Agreement with CivicPlus for the hosting, design and support of the City's website and intranet. In February 2021, Council approved Amendment No. 2 to extend for an additional three-year Professional Service Agreement with CivicPlus for the redesign, support and hosting of the City's website. That contract expired in February 2024.
CivicPlus hosts the City's website and offers CivicEngage module, a content management system for staff to maintain content on the City's web pages.
CivicPlus hosts CivicOptimize, a service allowing the City the ability to put the majority of the PDF forms and applications, used by the utilities and departments, online as secure fillable webpages. This gives customers ability to submit applications securely through the City's website.
CivicPlus hosts "See-Click-Fix", a mobile platform for citizens to engage with the City. The application offers the ability to link to making payment and alerting City staff to particular issues around the City that should be addresse...
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